Unfortunately, we do not currently offer international shipping. However, we are working diligently to make this option available as soon as possible.

Once your order has been shipped, you will receive an email with a tracking number and a link to the carrier's website where you can track your shipment. You can also log into your account on our website to view your order status and tracking information.

We apologize for any inconvenience. If your item arrives damaged, please contact our customer service team within 24 hours of receiving your order. Provide your order id, a description of the damage, and relevant photos and videos at our mail id glowavelights@gmail.com . We will assist you with a replacement or refund. And if unboxing video is not available claim may be denied.

If you receive an incorrect item, please contact us at our mail id glowavelights@gmail.com immediately within 24 hours of receiving the product. We will arrange for the correct item to be sent to you and provide instructions for returning the wrong item.

We accept returns within 4 days of delivery for a full refund or exchange, provided the item is in its original condition and packaging. Custom-made items and clearance items may not be eligible for return. Please review our return policy for complete details.

To return an item, follow these steps:

1. Contact our customer service team to initiate a return and receive a Return Authorization Number.
2. Pack the item securely in its original packaging.
3. Include the Return Authorization Number and your original packing slip.
4. Ship the item to the address provided by our customer service team. Please note that return shipping costs may apply.

Once we receive and inspect your returned item, we will process your refund. Refunds are typically issued within 7-9 business days if we receive the item in good condition. You will receive a confirmation email once your refund has been processed. The timing of the refund appearing in your account may vary depending on your bank or credit card provider.

Yes, most of our lighting fixtures are designed to be energy-efficient. Look for products with LED bulbs, ENERGY STAR certification, or other energy-saving features in the product descriptions on our website.

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and select digital wallets (Apple Pay, Google Pay).

If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that orders that have already been processed or shipped cannot be canceled or modified.

Sales tax is calculated based on the shipping address and applicable state and local taxes. The exact amount will be displayed at checkout before you complete your order.

You can reach our customer service team via email at glowavelights@gmail.com or by phone at 7303772624. Our customer service hours are Monday to Friday, 9 AM to 5 PM EST.